1. Home
  2. Warranty Policy

1. Warranty Objects and Scopes

I. Massage chair

II. Treadmill

III. TableBike

IV. Foot massager

V. Portable massager

VI. Slimming equipment

 

Product

Warranty

Massage chair

Below RM5,000.00

1 year

*on-site support

(Technical Issues only: electrical & mechanical)

Above RM5,000.00

2 years *on-site support

(Technical Issues only: electrical & mechanical) + 5 years motor and leather (change once only)

Treadmill

Below RM5,000.00

1 year

*on-site support

(Technical Issues only: electrical & mechanical)

Above RM5,000.00

2 years

*on-site support

(Technical Issues only: electrical & mechanical)

TableBike

1 year

*on-site support

(Technical Issues only: electrical & mechanical)

Foot massager

1 year
*on-site support

(Technical Issues only: electrical & mechanical)

Portable massager

1 year
*on-site support

(Technical Issues only: electrical & mechanical)

Slimming equipment

1 year
*on-site support

(Technical Issues only: electrical & mechanical)

 

2. Warranty Services

A. Small products (E.g.: Foot massager, portable massager, slimming equipment)

During the specified warranty period, if a performance fault relates to a manufacturing defect of the product, free maintenance service of a defective part(s) of the product is provided.

 

One-to-one exchange service is applicable (subject to stock availability), if:

  • The product is found to be an actual manufacturing defect after inspection;

  • The packaging and all its original content (including any accessory and user manual) is complete and in good condition;

  • The product is accompanied with the original invoice.

Please drop by at SNOWFIT showroom for product exchange services.   

 

B. Big products (E.g.: Massage chair, Treadmill, TableBike)

Massage chair and treadmill prices above RM 5,000 and above can get 2 years on-site warranty (Technical Issues only: electrical & mechanical) and 5 years motor and leather warranty. Massage chair prices below RM 5,000 can get 1 year on-site warranty (Technical Issues only: electrical & mechanical).

 

After Warranty Period:

Can post to SNOWFIT office or send to office for fixing or repair

  • Fee charge on spare part

OR

Request SNOWFIT technician on-site fixing or repair

  • Labour fee charge: RM 50

  • Fee charge on spare part

 

3. Warranty Statements

a. All product warranties are only valid after registration on our website and in Malaysia, but does not include the following scopes:

  • Products still covered under any other warranties in effect;

  • Any non-operating items such as, but not limited to, paint, coloring, accessories, detachable plugs/attachments and/or product finishes;

  • Upholstery defects does not apply to standard wear and tear issues similar, and not limited to, stains from any liquids, gels or transferable items, marks from frequent usage, poor storage conditions and/or scratches/abrasions from external bodies/items. A technical evaluation is required to ascertain upholstery defects, and, if determined thereafter to be the result of manufacturer defect(s), one-to-one exchange will be implemented;

  • Consumable items used in or with the product such as (but not limited to) batteries, and filters;

  • User-performed routine maintenance and cleaning as indicated in the operating/owner's manual;

  • Unauthorized modifications made to the product, altered serial numbers or repairs performed by non-authorized repairers;

  • External faults such as wiring and electrical connection or defects from using wrong electrical supply;

  • Accidental or intentional physical damage or poor storage conditions;

  • Damage as a result of natural disasters, civil unrest, fire, theft, spilled liquids, corrosion, environmental elements, animal or insect infestation;

  • Shipping, freight, delivery and/or custom/government charges for out of country assistance;

  • Commercial use (multi-user organizations), public rental, use for profit or communal use for multi-family housing;

  • Diagnosis where no defect has been found or noted;

  • Under no circumstances shall coverage extend to any loss or injury to a person or loss damage to property or any incidental, contingent, special or consequential damages or any direct or indirect loss;

 

b. The product warranty starting date is subject to the date of receiving item(s).

 

c. The product warranty is only effective if the product is purchased from SNOWFIT.

 

d. All warranty repairs and product exchanges require proof of purchase (original invoice).

 

e. The product warranty covers damages caused by our technicians during delivery or/and on-site installation.

 

f. Under no circumstances shall SNOWFIT be liable for incidental or accidental consequential loss.

 

 

 

  1. Home
  2. Warranty Policy

1. Warranty Objects and Scopes

I. Massage chair

II. Treadmill

III. TableBike

IV. Foot massager

V. Portable massager

VI. Slimming equipment

 

Product

Warranty

Massage chair

Below RM5,000.00

1 year

*on-site support

(Technical Issues only: electrical & mechanical)

Above RM5,000.00

2 years *on-site support

(Technical Issues only: electrical & mechanical) + 5 years motor and leather (change once only)

Treadmill

Below RM5,000.00

1 year

*on-site support

(Technical Issues only: electrical & mechanical)

Above RM5,000.00

2 years

*on-site support

(Technical Issues only: electrical & mechanical)

TableBike

1 year

*on-site support

(Technical Issues only: electrical & mechanical)

Foot massager

1 year
*on-site support

(Technical Issues only: electrical & mechanical)

Portable massager

1 year
*on-site support

(Technical Issues only: electrical & mechanical)

Slimming equipment

1 year
*on-site support

(Technical Issues only: electrical & mechanical)

 

2. Warranty Services

A. Small products (E.g.: Foot massager, portable massager, slimming equipment)

During the specified warranty period, if a performance fault relates to a manufacturing defect of the product, free maintenance service of a defective part(s) of the product is provided.

 

One-to-one exchange service is applicable (subject to stock availability), if:

  • The product is found to be an actual manufacturing defect after inspection;

  • The packaging and all its original content (including any accessory and user manual) is complete and in good condition;

  • The product is accompanied with the original invoice.

Please drop by at SNOWFIT showroom for product exchange services.   

 

B. Big products (E.g.: Massage chair, Treadmill, TableBike)

Massage chair and treadmill prices above RM 5,000 and above can get 2 years on-site warranty (Technical Issues only: electrical & mechanical) and 5 years motor and leather warranty. Massage chair prices below RM 5,000 can get 1 year on-site warranty (Technical Issues only: electrical & mechanical).

 

After Warranty Period:

Can post to SNOWFIT office or send to office for fixing or repair

  • Fee charge on spare part

OR

Request SNOWFIT technician on-site fixing or repair

  • Labour fee charge: RM 50

  • Fee charge on spare part

 

3. Warranty Statements

a. All product warranties are only valid after registration on our website and in Malaysia, but does not include the following scopes:

  • Products still covered under any other warranties in effect;

  • Any non-operating items such as, but not limited to, paint, coloring, accessories, detachable plugs/attachments and/or product finishes;

  • Upholstery defects does not apply to standard wear and tear issues similar, and not limited to, stains from any liquids, gels or transferable items, marks from frequent usage, poor storage conditions and/or scratches/abrasions from external bodies/items. A technical evaluation is required to ascertain upholstery defects, and, if determined thereafter to be the result of manufacturer defect(s), one-to-one exchange will be implemented;

  • Consumable items used in or with the product such as (but not limited to) batteries, and filters;

  • User-performed routine maintenance and cleaning as indicated in the operating/owner's manual;

  • Unauthorized modifications made to the product, altered serial numbers or repairs performed by non-authorized repairers;

  • External faults such as wiring and electrical connection or defects from using wrong electrical supply;

  • Accidental or intentional physical damage or poor storage conditions;

  • Damage as a result of natural disasters, civil unrest, fire, theft, spilled liquids, corrosion, environmental elements, animal or insect infestation;

  • Shipping, freight, delivery and/or custom/government charges for out of country assistance;

  • Commercial use (multi-user organizations), public rental, use for profit or communal use for multi-family housing;

  • Diagnosis where no defect has been found or noted;

  • Under no circumstances shall coverage extend to any loss or injury to a person or loss damage to property or any incidental, contingent, special or consequential damages or any direct or indirect loss;

 

b. The product warranty starting date is subject to the date of receiving item(s).

 

c. The product warranty is only effective if the product is purchased from SNOWFIT.

 

d. All warranty repairs and product exchanges require proof of purchase (original invoice).

 

e. The product warranty covers damages caused by our technicians during delivery or/and on-site installation.

 

f. Under no circumstances shall SNOWFIT be liable for incidental or accidental consequential loss.

 

 

 

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