Warranty Policy
At SnowFit, we stand behind every product we sell. This Warranty Policy explains what is covered, for how long, and how to make a claim for SnowFit products purchased in Malaysia from SnowFit showrooms, snowfit.my and SnowFit's official stores on Lazada and Shopee.
The warranty period starts from the date of delivery of your product.
1. Warranty Coverage
Massage Chairs
| Model | Warranty |
|---|---|
| ROTAI S80 Max |
2 years on-site support 2 years spare parts 5 years motor 5 years back leather (labour charges apply) 1-time free back leather replacement (if damaged) |
| ROTAI A68 Max Royal Max Tokyo Rainforest / Rainforest Pro Oasis II |
2 years on-site support 2 years spare parts & leather 5 years motor |
Selected promotional packages come with 1 year on-site support, 1 year spare parts & leather and 5 years motor warranty. The warranty that applies to your unit is stated on your invoice.
Smart Beds & Mattresses
| Model | Warranty |
|---|---|
| Vienna |
1 year remote control 5 years on-site support: technical issues + motor 10 years metal frame 10 years mattress (sags of more than 3 cm) |
| Spaceship+ |
1 year remote control 5 years on-site support: technical issues + motor + mattress (sags of more than 3 cm) 10 years metal frame |
| Hokkaido |
1 year remote control 5 years on-site support: technical issues 10 years motor + metal frame 10 years mattress (sags of more than 3 cm) |
"On-site support" means a SnowFit technician will visit your home to inspect and repair covered technical faults at no charge for parts and labour during the warranty period.
2. How to Make a Warranty Claim
- Contact us on WhatsApp at 018-977 0877, or submit a Service & Repair Request.
- Share your order number or purchase receipt, your delivery address, and a short description with photos or a video of the issue.
- Our after-sales team will review your request and arrange a remote troubleshooting session or an on-site inspection.
3. What Is Not Covered
All warranties cover defects only and do not include damage caused by personal misuse or natural disasters. This includes, but is not limited to:
- Accidents, improper handling, or use not in accordance with the user manual.
- Damage from liquids, pets, sharp objects, fire, flood, or other natural disasters.
- Damage caused by power surges or use with an incorrect power supply.
- Repairs, modifications, or dismantling by anyone other than SnowFit or its authorised technicians.
- Normal wear and tear, including fading, scratches, and cosmetic marks (other than what the leather warranty above covers).
- Damage that occurs while the product is being moved or relocated by the customer or a third party.
- Commercial use, such as in spas, salons, offices, or other business premises.
- Consumable items such as remote-control batteries.
4. General Terms
- A valid proof of purchase is required for all warranty claims.
- The warranty applies to the original purchaser only and cannot be transferred.
- SnowFit may repair or replace faulty parts at its discretion. Replaced parts become the property of SnowFit.
- A repair or part replacement does not extend the original warranty period.
- Service requests outside the warranty period, or for issues not covered, are chargeable. Our team will give you a quotation before any work begins.
- SnowFit reserves the right to update this Warranty Policy. The version in effect on your purchase date applies to your product.
Questions about your warranty? WhatsApp us at 018-977 0877 or email support@snowfit.com.
Last updated: September 2026