All goods sold are non-returnable and non-refundable.

A return and/or refund of a product are/is only allowed under the following circumstances:
* The product is defective and/or damaged during delivery;
* The product is confirmed to be defective and/or damaged by our technicians.

The return and/or refund request must be submitted within 7 days of receipt of the order. 

The procedures are as follows:  
a.    Please contact our customer support team or your sales agent via WhatsApp to request for a return and/or refund of the product. Please include proof of defect (videos or pictures) to ease the investigation.
b.    After receiving your request, we shall contact you within 3 business days for further instructions. 
c.    For non-massage chair and non-mattress products, you are required to send the product to any SNOWFIT branch according to the courier service we stipulate, and bear the shipping cost first. 
d.    Please inform us the proof of delivery (consignment number) through WhatsApp. 
e.    Once your return unit is received and inspected by Snowfit Technicians, we will process your requests accordingly within 7-14 working days.

SNOWFIT reserves the right to reject any inappropriate or unreasonable requests of returns, refunds and exchange.

Once an item has been unboxed or unsealed, it is considered sold and is non-refundable due to hygiene purposes. SnowFit Malaysia Sdn Bhd only accepts returns or refunds for sealed items or in cases where the item has a manufacturing defect or problem.