Warranty Policy
1. Warranty Objects and Scopes
I. Massage chair
II. Treadmill
III. TableBike
IV. Foot massager
V. Portable massager
VI. Slimming equipment
VII. Bedding and mattress
| Product | Warranty | |
| Massage chair | Below RM5,000.00 |
1 year *on-site support (Technical issues only: electrical & mechanical) [ONLY for LATTE Massage Chair] 3 years *on-site support (Technical issues only: electrical & mechanical) 5 years motor 5 year leather warranty* (leather cloak + pillow change once only) |
| Above RM5,000.00 |
2 years *on-site support (Technical issues only: electrical & mechanical) 5 years motor 5 years leather (leather cloak + pillow change once only) |
|
| TableBike |
1 year *on-site support (Technical issues only: electrical & mechanical) |
|
| Foot massager |
1 year *on-site support (Technical issues only: electrical & mechanical) |
|
| Portable massager |
1 year *on-site support (Technical issues only: electrical & mechanical) |
|
| Slimming equipment |
1 year *on-site support (Technical issues only: electrical & mechanical) |
|
| Spaceship smart mattress |
1 year: Remote controller 2 years: *on-site support 5 years: Electronic, mechanical & mattress layers 10 years: Metal frame |
|
| Vienna |
1 year: Remote 2 years: Structural breakage 5 years: *on-site support (mechanical & technical) 5 years: Motor 10 years: Metal frame 10 years: Sagging warranty (Foam sags more than 3 cm) |
|
| Hokkaido |
1 year: Warranty for remote control 5 years: Warranty for technical issues (On-site) 10 years: Warranty for motor and metal frame 10 years: Sagging warranty (Foam sags more than 3 cm) |
|